Our lifetime guarantee.
We stand behind every bead with a lifetime authenticity guarantee. If a Rudraksha you purchased from us ever fails a credible third-party authenticity test — visual inspection by a recognised expert, X-ray compartment analysis, or density/sink test — we refund you in full. No time limit, no questions asked about wear or use.
Authenticity guarantee
Every Kathmandu Rudraksha bead is hand-selected in our Kathmandu workshop, photographed under daylight, and verified before dispatch. If you obtain a written opinion from a recognised gemological laboratory, Vedic authenticity expert, or equivalent authority stating that a bead sold by us is not authentic, we will refund the full purchase price upon return of the item in its original condition.
- • Lifetime coverage — no expiry on the guarantee
- • Full refund — purchase price returned in original currency
- • Written proof required — third-party expert opinion or X-ray report
- • Item must be returned — in the condition we sent it
Returns outside the guarantee
Rudraksha beads are natural, individually hand-selected items. Because each piece is photographed and confirmed before shipping, returns for reasons other than authenticity (change of mind, gift not suitable, etc.) are handled on a case-by-case basis through WhatsApp. Please message us within 14 days of receipt if you wish to discuss a return outside the authenticity guarantee.
- • 14-day window for non-authenticity returns
- • Buyer pays return shipping unless the item was damaged in transit
- • Original condition required — the bead must not show signs of intentional alteration
- • Store credit or refund — your choice, subject to discussion on WhatsApp
Damaged in transit
All packages are tracked and insured. If your order arrives damaged — cracked bead, broken mala thread, damaged Shaligram — photograph the item and packaging immediately and message us on WhatsApp. We will arrange a replacement shipment at no cost to you, and the original claim is handled by our courier insurance.
How to start a return
Message us on WhatsApp at +977 9801 866 099 with your order details and the reason for return. We respond within hours during Nepal business hours (9 AM – 7 PM NPT, Monday to Sunday). For authenticity claims, please include the third-party report or certificate in your message.
FAQs about returns
What counts as a “credible third-party authenticity test”?
X-ray compartment analysis showing internal chamber count matching external mukhi faces, a written opinion from a recognised gemological laboratory, or verification by a recognised Vedic authenticity expert (e.g., a priest or scholar at a recognised temple or ashram).
Do I get a refund if my Rudraksha breaks with normal wear?
Normal wear breakage is covered by our craftsmanship: if a mala thread snaps or a bead cracks under ordinary daily use within the first 30 days, we will replace the bead or re-string the mala at no cost.
Can I return a Rudraksha if I change my mind?
Yes — within 14 days of receipt, message us on WhatsApp and we will discuss the return. The bead must be in the same condition as received. Buyer covers return shipping.
Do you cover return shipping costs?
For authenticity guarantee claims, yes — we cover return shipping. For change-of-mind returns, the buyer covers return shipping. For damage in transit, we cover everything and send a replacement immediately.
How long does a refund take?
Once we receive and verify the returned item, refunds are processed within 3 business days to the original payment method.
This policy was last updated July 2026. For questions, write to hello@kathmandurudraksha.com or message us on WhatsApp.